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Customer Survey
Customer Survey
Customer Survey
Geo. A. Kelson Company Limited is constantly looking to improve the way we do business. We would appreciate your honest feedback on the following survey. Thank you for all your help.
Contact Details
Project:
Contact Information:
Name:
Company:
Address:
Phone:
Fax:
Email:
Survey Instructions
Please rank the items below. (0 = Poor, 6 = Excellent)
Project Management / Estimating
How is our documentation (schedule, field orders, etc.)?
0
1
2
3
4
5
6
Timely response to your questions and field orders.
0
1
2
3
4
5
6
Competence of project team.
0
1
2
3
4
5
6
Project close-out (punch list, O&Ms, as-builts).
0
1
2
3
4
5
6
Were we flexible and responsive to your needs and questions?
Y
N
N/A
Was there a continual flow of progress, updates and problem solving?
Y
N
N/A
Did we return your calls in a prompt and courteous manner?
Y
N
N/A
Comments:
Safety
Did we follow and use good safety practices?
Y
N
N/A
Were preventative measures taken to protect owner’s property?
Y
N
N/A
Did we clean up our material, scrap and debris?
Y
N
N/A
Comments:
Field Supervision
Please rate quality of workmanship.
0
1
2
3
4
5
6
Supervision of and ability to manage our subcontractors.
0
1
2
3
4
5
6
Timely completion of our project phases.
0
1
2
3
4
5
6
Were we responsive to your needs and questions?
Y
N
N/A
Were operation information and training made available to you?
Y
N
N/A
Did we return your calls in a prompt and courteous manner?
Y
N
N/A
Were field personnel knowledgeable and professional?
Y
N
N/A
Did our work unnecessarily interfere with normal operations?
Y
N
N/A
Comments:
General
How do you rate our company in comparision with our competitors?
0
1
2
3
4
5
6
Was our accounting and invoicing done to your requirements?
Y
N
N/A
Would you recommend us for other projects?
Y
N
N/A
Would you consider us for a design-build or cost-plus project?
Y
N
N/A
Comments:
What are your suggestions for improvements or things you like about our company?
Submit Survey
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Copyright 2007 Geo. A. Kelson Company Ltd.